I have the same experience with Discount Blind & Shade Factory. I closed escrow 13 Oct 05 and Scott from this company came 14 Oct and measured all our windows. After measuring he came up with the amount that we have to pay and we paid in full with a credit card. He said that it will take 3 weeks to be installed and we said that's fine.
It is now 14 Dec 05 and we don't have our window coverings yet. I called so many times and I am put on hold before I could talk to a live person and when I do she claims that somebody else have my order on another desk and she will come up with the reason that they are behind on their order and they have shipment coming this week or whatever week and she will check and when I call back she will always say that it was not included on the latest shipment that came.
Lately they called 2 or 3 times telling me that they are working on my order and they will let me know the status ASAP. That was 2 weeks ago and until now I have not received any phonecalls from them. I tried this morning to call and a recording answered and I was on hold for 36 minutes, I hanged up and called back but the number was busy, and also the other phone # was temporarily disconnected, that's bad news. Help!!
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