I bought an alarm system from this company and this is what took place when I found out that I did not need it only 3 days later.
First email I sent via the customer comment area on the web site.
The following is the email thread:
"name: Jonathan Butler
MakeModel: Simon 3
Question: I purchased a Simon 3 last week and I need to return it because my monitoring company call me today and said I was eligable for a free upgrade to the Simon 3 unit. I additionally ordered 2 keychain remotes and 1 water detector. I want to keep these three items. Can someone call me to let me know how to take care of this. PS the 18003091009 is not currently working.
Thanks much
202-438-0486 Jonathan Butler"
Then I rec'vd this:
"Back Stabbing ALarm Companies That is what it is.
You came to us when they said screw you
NOw you want to screw me.
You will loose 25% of the FULL Order As well as your shipping.
There is also as per our terms a $10.00 Surcharge.
Is it worth it.
Call us at 631-961-0533 Friday as The main fiber was cut from denver to the east coast and we will set up what ever you want.
Good luck when they are not there 24/7 like we would have been and our 3-year warranty.
Not to say the 12.95 per month monitoring with NO TAX's"
Now I was not purchasing monitoring from this guys company but he ASSumed I was and got angry I guess. So I snet this:
"Sir, I am not tring to screw anyone. I just came to you as a paying customer. My wife told me to wait until I spoke with the alarm company before purchasing from your company, but I decided that since your customer service was so nice over the phone and on the internet, I decided to deal with you. To my disappointment, I should have waited. So, you do not have to worry about me calling tommorow for a return aggreement, I would rather take the $400 loss than to give your company a 25% B S fee and just not deal with your company on a residential nor bussiness leval again. I felt that there was a lot a future bussiness that we could have done together, since I own a very profitable, federal government contracting, small bussiness, but I guess not. It was not a pleasure."
So he replied: (Brace yourself)
"Hello:
Look Your Federal Govt does not impress me at all, seeing that you give * like my EX all kinds of welfare when there capable og running a complete alarm company and have a baby get PPS and then the FEDS SCREW me out of Or TRY to screwe me out of my life long built company. So You And Your Feds can go stuff it up your shirt.
You have the NERVE to call me when you are being screwed and then try to lay this on me! ALL iI have to say is YOU ARE A TYPICAL FED * HOLE!
Send me back my panel I will credit you for the panel only and DO NOT EVER CONATCT ME AGAIN!!!
As you know it is a federal crime to contact anyone after they have told you not to. Or you too corrupt to realize that?
I will be contacting my national attorenies and notifying them of this abuse!"
Wow. Just a bad day you think? Judge for yourself. As for me, I say "Thumbs Down!".
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