They neglected to deliver propane in December. They knew a price increase was coming in January. We ran out of propane in January and were without heat for 2 days before they got around to delivering. The bill was $1200,4 times the usual.
We have never had to call to schedule a delivery before. That was explained to us when we bought the house. They would set up a schedule for us. We never did call. They always delivered. This forgotten delivery was very convenient for them and inconvenient for us.
When I called to complain they told me that I had to call for delivery, even though I had never done this in the past (6 years). They sent me a coupon for 10% off my next delivery. I was not going to call for delivery until the tank was empty to get the most use out of this coupon.
They delivered again in the next week, without my call! My great coupon was worth $14. Very convenient for them.
Ma;ry
Hartville, Ohio
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