1. Failure of Home depot personnel to add plumbing costs to the contract
2. Failure to contact me in a timely manner about these omitted costs
3. Store personnel saying they could not contact me by phone however, the flooring installers, the plumbers and Home Depot customer service all reached me on the same phone.
4. Extorting money from the person I had at the job site. Telling this person if he did not pay these costs now an additional $200 would be required to reschedule the installation team
5. After finding out about the problem on the work site about the plumbing I called Customer care team realized the over sight on the plumbing costs and said it was clearly their responsibility, and Home depot would take care of it. Store personnel overrode this decision and continued to charge for the plumbing costs.
6. The house was left without toilets for almost a week and your internal ordering of the plumbing companyon both occasions was on an emergency basis.
7. The charge was finally removedhowever the amount was slightly less than was charged.
8. The contract was overbidmaterials wise, as I have much more molding and carpeting than was required for the job
9. Failure of Home Depot's contractor to re-install the laundry doors, which needed no adjustments or alterations to be installed.
10. Failure to clean up after the carpet installation as the vacuum was in the shop
11. The home Depot contractor broke a window blind during installation of the carpet.
12. The installation of vinyl was done in a substandard manner&substandard meaning they left debris under the vinylin some cases to the point where the debris is poking through the vinyl.
13. Nowhere on the contract does it specify the type of vinyl, the manufacturer, etc. Therefore I have no information should there be a warranty issue.
14. The plumber left the toilet in my whirlpool bathtub, now there is some type of stain or substance on the interior of the tub that I have not been able to scrub away.
15. General lack of clean up, including some type of adhesive or patching compound left on my kitchen cabinet.
I've had several people from Home Depot come to inspect the problems. After the first inspection I waited 30 days and when I called the store. I was told that I had been compensated for the problems. They told me that I had received a $50 gift card.
Well, sorry but $50 doesn't cut it when vinyl is installed in a bathroom and they cut the vinyl short in the corner... Next to the bathtub... Where if water spilled over the side, could compromise the entire floor.
Secondly, where is the paperwork they say I signed... Saying the work was done competently??? I signed nothing of the sort, neither did the person on the job site.
A new manager came to my house, reviewed the problems Then set up a meeting for inspection by the installer... We both waited an hour at my house... His contractor / installer did not show.
Now, they are claiming I didn't called them within the warranty period... Yet my complaints started from the day I arrived at the house, 2 weeks after installation. I filed both a verbal complaint and a complaint on their website.
Since this experience with Home Depot, I've meet several other people who have had similar experiences and were disgusted with Home Depot Home services.
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