After initial service call, estimated $300 to replace part. We gave $100 deposit for part. Three weeks later still no repair or part.
When asked when part and repair would be done they said they did not know. When told we couldn't live without a working fridge they said "not our problem."
When we cancelled the part/repair they kept our $100 deposit saying it was "company policy" and "not open for discussion" even though they did not explain that upfront and we did not sign what they say entitles them to keep our $100 deposit.
Zero customer service, rude, inconsiderate office administrative people. Have no right keeping $100 for no reason other than calling it "their policy" so I guess it's "their policy" to rip people off.
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