I never thought I would have to write this type of report. I purchased $1299.85 worth of furniture on 11-10-04. I asked for a Sat. Delivery to be scheduled on 11-20-04.in between, I found this website and became worried, so I called them on Friday prior to delivery, so I called them to confirm. I was assured that both my love seat and my queen sleeper sofa were in stock and were scheduled for delivery.
A few hours later i received a call stating that the sofa WAS NOT in stock (but would be in two days later) but i could choose to have the love seat delivered or to wait. I had already disposed of my previous furniture so I asked for the love seat to be delivered on time and would wait the extra two days without a problem.
On the second delivery day (11-23-04), the time came and went. I called twice during the day and both times was assured that the sofa was on the truck and would be delivered. At 5:45 pm (15 mins before closing) i was assured again that it was on the truck and that it was not unusual for trucks to still be on the street as late as 9pm. Needless to say it never arrived.
My father went there, in person, to the showroom in Laurel on 11-24-04. They were apologetic and offered to drop the delivery charge for all of the problem. He was then shown the scheduled delivery on the screen and assured that the problem would be resolved and the delivery would be here on 11-25-04. I was okay with this, as it was still before the holiday. (I have family coming in so the SLEEPER sofa was needed to have an extra bed available for the holiday. And yes, my previous sofa was also a sleeper)
After close of business on 11-24-04, while i was in my 6-9pm class, after my father was shown on the screen the scheduled delivery, we received a phone call that said the sofa WAS NOT EVEN IN STOCK AND NEVER HAD BEEN!!! The new expected delivery date is now around the 5-7th of December.
Yes this is still an ONGOING issue without a resolution to date. I felt a need to post this so that anyone thinking that delivery issues with Marlo have been resolved are wrong. I will say though that I had the BEST, ABSOLUTELY BEST, sales person. The customer service within the sales showroom was amazing. The Sales person was so reassuring and gave me the best service. There was no pressure to "make the sale". When he had made a calculation error in giving me a total on the sale, while making my decision, he adjusted my total to make it acceptable and within what i had expected to spend. The sales person was AMAZING. All of my problems however have been after the time we put the signature on the dotted line.
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