On 11/19 I submitted a warranty case with Express Flooring. I had 2 issues; first, we had significant buckling in our carpet which is covered under the lifetime installation guarantee and secondly, the level of wear on our carpet is incredibly difficult. We clean our carpets several times a year and had it professionally cleaned mid-October. The carpet we purchased was a more expensive higher end carpet (to the tune of almost $3,400 including new pad), and we opted to spend more because we did have a dog (now we have two) and it came with a 35 year wear warranty. It started looking really bad 2 years ago, but I didnt find our paperwork until November.in fact, the carpet looks worst than carpeting in 4 other rooms that is twice as old and merely builder grade.
I was advised that due to the holidays, the process for replacement would take 2-3 weeks. Not a big deal, I understand that holidays mean more vacation time, fewer resources, and fewer working days.
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