Usacomplaints.com » Computers & Services » Complaint / Review: Dell Inc - Defected Product. #920976

Complaint / Review
Dell Inc
Defected Product

I bought a $2500.00 Dell Latitude Laptop 2.5 years back. Time 1, they delivered me the incorrect item, inside a handful of months they delivered me another laptop that went warm and retained consuming hard disk drives, that small journey cost me a great deal since I applied the laptop for business reasons. Therefore for that benefit of period and receiving back-up and operating I'd togo buy them.

That continued for over annually of continuously calling and them-and worrying about all of the problems. Each time I had been moved many times and needed me to invest whole times about the telephone dropping important time in my own company.

Ultimately they offered to deliver me a fresh alternative in January after slowing me for over per month and pressing me each day out-of my guarantee. What I obtained is just a Refurb, not the brand new one I had been guaranteed!

It has been the toughest pc I've actually witnessed or experienced. The pc operates hot and it has provided me the bluescreen of death on 10 - 12 events. Additionally, it after being on for 3 - 10 moments the display moves both totally black or white after which failures. While rebooting it claims it turn off because of being to warm, it likewise when writing may totally failures, like operating on the battery after which immediately eliminating it.

I called Dell again about that, this journey has charge me about another forty -45 hours complete. Long story short I simply obtained the laptop back from there restore heart in Arizona, their response to a crashing pc would be to substitute the keyboard and cord. Upon getting the laptop back I switched it on also it required only lacking three minutes to accident. I after 10 units got it restarted and timed it, this time around it required 88 secs to accident.

Dell has explained they WOn't do other things because of my guarantee is terminated. Personally I think this really is total mess on the finish. I stated it'd be something it I named 2.5 years after purchasing it than it had been with an issue from morning 1 and contains never been solved, neither have I ever endured an effective operating pc. Up to now I've experienced;

3 pcs

4 displays

5 motherboards

7 hard disk drives

4 Disc drives

6 keyboards

Approximately 400 hours of coping with all this

Really, very dissatisfied using the reaction from Dell. They WOn't repair the problem the entire period they're informing me I'm therefore very important to them, total BS

I've simply set the pc in the container they delivered it in my experience in and lay it within the part, the laptop is wholly useless.


Offender: Dell Inc

Country: USA   State: Texas

Category: Computers & Services

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