I was quoted $84 for my HP Pavilion ZD8000 laptop, so I ordered a box and sent it to them. Approximately 10 days later, I received a call with an offer of $5.
Needless to say, I was not happy. We finally agreed on a price of $30.
I followed up by reporting them to the BBB and here is their reply:
"Our website offers an estimate of what the device might be worth under ideal circumstances. We do receive devices which are still in the manufacturer's packaging with the seals still intact. For these devices, we pay the amount listed on the website. Anything outside of these criteria receives a revised offer."
In other words, unless you are shipping a brand new item to them you will never receive their quoted price.
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