I've two issues about Geek Squad:
1. They mishandled and grazed my additional drive and notebook.
2. The man which was said to be assisting me insinuated I had been laying in regards to a notebook I no further possess.
A week ago I introduced my notebook, that was having energy problems, to Geek Squad. They explained they had a need to move documents to my additional drive (which charge me $100) just in case these were dropped throughout the fix. The man supporting me stated following the information was moved they'd deliver the computer for restoration. They named me the next day-to come get the additional drive. The man presented both push and also the notebook after I got there. The drive had scores and crud about the right-side of it and my notebook had bright color on a single part enjoy it was damaged against a wall. After I questioned him about this, he explained that anything is managed using the greatest treatment. If this is the situation then why were my issues grazed?
Whilst The man was creating up the solution to possess my pc delivered for fix, he turned really standoffish when it found discussing my warranty. I'd two displaying about the bill: one for my previous laptop plus one for my new notebook. He explained how he hates additional best purchases simply because they have no idea just how to set guarantees up correctly. Arrive at discover that neither guarantee was put up precisely and also the one which included the fix this time around was bought at his area.
So far as the aged guarantee moves, I told him to not be worried about it, I described that I introduced my previous Asus to Geek Squad years back and in those days the man explained togo change my previous notebook out to get a new one. I simply settled the distinction for that new notebook, they voided my aged warranty and that I taken care of a brand new guarantee.
After describing this, the man assisting me insisted that (since it confirmed about the bill) I'd my previous pc which I'd have difficulty using the guarantee easily actually go back again to Geek Squad. I considered to myself, "Are we truly having this dialogue? You are truly likely to remain there and inform me I've a notebook that I'venot owend for nearly 24 months?" at that time I decreased the problem, he clearly did not worry about what I'd to express, the bill was be-all, endall.
Lesson learned, do not attempt to clarify your bill acquisitions to Geek Squad workers. Even better, do not cope with Geek Team at-all, feel the producer.
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