My $125 gaming mouse I purchased on 8/13 failed out of the blue on 5/2. I contacted Citrus Micro and they sent me an RMA number on 5/5/10 and I sent it in for repair/replacement the next day. I missed a call in the morning on 5/11 and I called them back later that day. After being berated for a good 4-5 minutes about shipping it using USPS instead of UPS or fedex, and how I had not followed the RMA procedure I informed the sales person that I was looking at the RMA email in front of me and that nothing in there stated anything about shipping method. Moving on from that, the person informed me the mouse was working fine and that their tech had tested it without any problems. I found this weird because I had tested it on three separate computers. The call ended when he informed me that they were going to ship it back, and I said as long as it was working, that would be fine. I received the mouse back and found that it was indeed still broken. I then did a little research and found that this is happening to other people, not just me. Http://usashameboard.com/bycompany/citrus-micro-a109486.html I do find it strange that the other two complaints about this company both have responses from a people with 1 comment to their name.
In addition to this post, I have filed a Better Business Bureau complaint against this company online, and I would encourage others who have had problems with this company to do the same.
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