We were happy with our magic jack the first few months, then all the missed calls were heard on the voicemail the rest of the year. We still thought it was good enough as another line in the house for the cost. Then the renewal date came around and we have not had a MAGIC JACK phone since.
It has been over 3 weeks, we have called using the phone number off our credit card statements, chatted with the online service for the 6th time today and have recieved one email from them with a total of 6 still in the waiting, that should have had information on what we should do to get it working. Don't believe them when they say someone will get back to you with an email within 48 hours, "your account is under review" and thats when you just want to get your bill paid.
I have to say we are at the end of the rop!!! W/MAGIC JACK phone, we have not been told the truth, had many broken promisses from the staff (and if you could read the chat's) We can't even pay or over-pay our bill at this point to get it to work because it will not take any of our credit cards or debt online, our bank said they charged a dollar then took it off, what's that??? Most of all I feel stupid for telling everyone I know about it in the hopes we could get them to get one.
Now that we don't answer the phone they know it's a P O S service not even worth a missed call.
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