I've been not able to utilize my Dell gift-cards for acquisitions. Beginning January of I began to present myself a $100 card per month. Some were E Cards ($600), some were hard-cards ($1200) submitted the email. All haven't any expiration date.
Around December of this past year, used to donot obtain my card within the email. After two hours about the telephone receiving handed down from individual to individual, I eventually hungup and named my creditcard organization and ended that cost. I extended to purchase cards until I'd $1800 of these.
Then I chose to utilize one... And that's once the trouble began. I got me over per week, hours of waiting about the telephone, etc until these were ready to fix the E Cards. They assured me another hard-cards works.
Fourteen days later, after I chose to make use of the hard-cards, I had been ready to make use of 2 of these and spot some purchases. Sadly, the purchases experienced, however the cards were later invalidated and my purchases ended. It appears these were invalidated by Dell. One purchase I had been not informed, another I received a contact. After talking to Revenue, these were likely to contact Dell Card Support and correct the issue. I also known as Dell Card Support and requested them to check out-up with Revenue. Neither of these did, though they claimed they'd.
Which was nearly fourteen days before. I've named daily, e mailed daily and usually gotten nowhere with Dell Present Company (they state their device to repair the thing is damaged) and Customer Support.
Today, I visit examine the balance about the outstanding 13 cards at Dell's site, plus some display invalid, some display $100 unique stability. Sadly, those having a stability don't undergo after I attempt to create a purchase. There's no termination time with this kind of card, however they display as invalid.
I average one hour each day and also have utilized all my dinners and breaks at the office attempting to solve the issue. These hours have included as much as times, several moments on my prepaid telephone, but still no quality. The supervisors I contact in many cases are there on-site, but allow my calls visit voice-mail after keeping for 20 minutesapproximately. Frequently I'm handed around after which disconnected. I've informed this whole tale to a large number of Dell workers (Purchase, Support, gift-card care).
Many workers guarantee to call-back the next evening whatever the result, and also have not. These folks owe me for my period, my moments, the revenue savings I had been not able to utilize, and lastly the disappointment of having the runaround. Why does Dell handle their faithful clients therefore badly?
0 comments