Usacomplaints.com » Computers & Services » Complaint / Review: Gateway - Warranty Not Honored. #418869

Complaint / Review
Gateway
Warranty Not Honored

3 years before I purchased my pc from my college through Entrance having a 4-year unlimited guarantee. Trust me, this guarantee program cost me LOTS OF cash, over $2000! I've had issues with my pc before and had them mounted. This time around my pc breaks and that I am refused support. Evidently Gateway offered my guarantee to MPC. I contact MPC for guarantee function to discover they have gone broke and liquidated their organization. Therefore today I'm out-of fortune, approximately I'm informed.

I EVENTUALLY got your hands on somebody at entrance simply to be declined any aid or quality to my damaged pc. The entrance consultant informed me they couldn't support me. Despite my attempts to assist the consultant comprehend my issue like a small entrepreneur having a damaged pc, he declined to become of any aid and simply kept saying they weren't accountable given that they offered my bill to MPC. Therefore Gateway created 2 times the quantity of cash on my consideration I suppose! Once after I settled them $2000 for that pc and endless guarantee, an additional period when MPC purchased my bill from their store! This really is totally absurd and unprofessional of Entrance not to provide devotion for their clients. There must be some honoring of my guarantee! They're a sizable company that has more income than I'll actually observe but they WOn't do something to recognize my guarantee and so they WOn't preserve me like a faithful client, when I have now been going back three years.


Offender: Gateway

Country: USA   State: California

Category: Computers & Services

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