I am gonna come right out and state that Plan Processing (AC) includes a POS customer support area.
Why am I saying this?
Well, I sent AC at the start of the month to inform them the VR3 device they offered me turned nonfunctional 12 hours after I began utilizing it. They stated that they'd deliver me an upgraded but that I'd to provide them with info (title, delivery address, e-mail address, day telephone, type of item, and reason behind return). I delivered them the info, ensuring the delivery address was below, in Japan. They instantly responded back again to me and mentioned they might "load this out instantly and deliver your alternative!"
Properly, which was July 7th. Nowadays, 13 September, I acquired a UPS notice thru mail the alternative VR3 IS JUST CURRENTLY being delivered. That does not seem like "instantly" in my experience. I more looked over the notice and unearthed that Plan had utilized my aged purchase order to ship TO THAT PARTICULAR tackle rather than the handle I required.
Ok.
Today, there is a challenge below. Their site claims they wont deliver to APO/FPO (military abroad) handles. The very first time I requested, I'd to possess Plan vessel to my parents' house... They reside in New York. Our mother subsequently delivered me the system, covering it. After I obtained the system, 11 times had handed in the time-my mom delivered it. It got 2 times for advantages to deliver it to my mom. That is 13 times.
Okay... You still with me?
Today, I sensed that because the first device was faulty, Plan is going out-of their method and vessel straight to me in Japan. I expected them-and they stated they'd deliver it instantly. Used to donot explain the problem because it appeared these were in contract. Remember, I obtained a defective device from their organization. They delivered the alternative device to an address used to donot identify, which may appear to not be moral becaue it'd appear they do not wish to get delivery costs. That isn't my issue, it is theirs, simply because they delivered me a VR3 that did not work. To please me, they ought to have delivered another device straight to me. Every other organization might do that, new organization or not.
They went of the method to fool me and that Iam really upset.
Why? Since, today I've to possess my mothership ANOTHER bundle, with me experiencing shipping costs. She is investing her cash to deliver me a bundle that Plan must have delivered me straight... And that I need to pay her. Additionally, I will have to hold back roughly 13 times to get this alternative device, and given that they did not deliver the unit instantly because they mentioned and really delivered it 7 days later, that 13 times has balloned to 20 times since I have spoke for them.
Also, in my own preliminary purchase, I bought an RS232 cable. It wasnot within the presentation after I popped the container following the bundle was sent to me. I sent them about that and did not get a response. I subsequently visited their subscriber list records and needed to search for info on this wiring... I came across the cabling is not however delivery so when they're prepared, AC may deliver it out. Hrrrmm. Their site does not suggest that reality. They've my cash, I've no cabling that I bought, however once they deliver out the wiring, you know what? It will be likely to my parents' house again since that is where the initial purchaseis delivery address is. That does not appear reasonable whatsoever. When they had published on the site the wiring wouldnot be shipping any time in the future, I'dnot have requested it and wouldnot be needing to encounter however MORE delivery costs. I had been wanting them to deliver anything IN ONE SINGLE bundle, particularly because my mom could be shipping it in my experience from her house (with me needing to pay her).
AC is truly messing up. I've provided them my period, my cash and my persistence, but Iam no further likely to openly support them. They do not be seemingly seeking hard enough to please their clients and also the last straw was the little bit of deceiving they did once they suggested they might deliver the alternative device straight to me rather than the continental U.S.
Consequently, I am on the small vendetta. I am likely to be publishing on every community I actually have use of. I am likely to be delivering these details to publications and Linux listings. I am likely to be positive in obtaining the term out that AC does not benefit their clients and rather performs word games using their mail responses. It isn't battle, but when AC wont handle their customers right, I am warning all their potential prospects. It generally does not feel all that great obtaining the runaround from AC and Iam betting others might have the same when they were in my own sneakers, therefore Iam gonna attempt to avoid them from engaging in my shoes by displaying them my Plan encounter.
I am tired of the clutter and really should have possibly preserved my cash for that forthcoming Pointed Linux PDA or invested it on an Ipaq. This is not a typical observation of mine. I occasionally complain but this case is beyond standard for me personally.
They will not be receiving my money again.
0 comments