I contacted them regarding cartridges my printer did not recognize - they sent me a prepaid label to return them for refund, I returned them with a delivery confirmation for my refund. I tried to log in to see the status of it and was unable to, so I phoned, they said something about the cartridges they got back weren't from them, he had to go to the warehouse to find out what was going on for sure and would call me back.
He never called me back and they have locked me out of logging on to my account on their web site. I'm out $51.16.
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