Equipment:
We purchased a HP Pavilion DV2202TX with Landscape Home Quality pre-mounted in July for around USD 1400.in those days, we believed that Windows Vista ought to be currently completely backed from the notebook producers, and HP notebooks appeared to have better looks and audio. It ended up that also poor we were fooled like this once we easily recognized how unreliable their notebooks are. Last March, we realized that our notebook began to turn off randomly. It simply abruptly driven down in most types of circumstances, e.G. Once the notebook was setting up (before actually entering Windows), when it had been enjoying audio or film, or simply standing-by, with no caution. Following a few occasions, we were persuaded that it should be equipment failure. But anyhow, we nevertheless attempted to complete a dangerous restoration. Half way throughout the first restoration, nevertheless, the notebook driven down again and we'd to begin once again. Thank heavens we could complete the 2nd restoration. Nevertheless, the issue wasn't resolved, also it began to turn off more often than ever before. Originally we thought the issues may originate from storage or motherboard, as when more applications were exposed, the notebook only crashed down. After googling for that signs that people had, and reading from several boards, we recognized the issues were brought on by large processor/motherboard heat and overheating. We also study that lots of customers experienced big fan sound and temperature using their Windows Vista pre-mounted HP notebooks. To ensure, we mounted a little power named 'CoreTemp' to check the processor heat and we were surprised to discover that both processor cores (it is Intel Core 2 Mixture T7200) were continuously operating at about 60 ~ 70-degree Celsius once the notebook was lazy! Which was a darn temperature! Also it rapidly got warmer as more applications were exposed. We observed the heat boost from 60-degree completely as much as 100-degree Celsius, and also the BIOS found stop the ability! (starting Windows Live Messenger plus 3 or 4 IE windows with AVG antivirus operating within the history can very quickly allow it to be turn off). We're nearly sure that the temperature should be the reason behind its several shutdowns, but we don't understand what triggered it. It's truly absurd as it could achieve 100-degree in like 5 ~ 10 minutes! Because it has turn off for a lot of (numerous certainly) occasions, we anticipate that lots of areas of the equipment should have been somehow broken. The duration of the notebook should be substantial reduced after struggling the ultra-high heat and numerous unexpected turn off.
But this notebook continues to be under guarantee, right? Why did not we deliver it back again to horsepower? Actually, we did, which provides us towards the much more absurd component.
Customer Care:
We purchased this notebook from HP Malaysia and we purchased to be used within the U.S. 30 days later. Therefore, prior to making the purchase, we requested and multiple-established the notebook is likely to be under worldwide guarantee, i.E. It may get fix and support within the U.S. Despite the fact that we purchased in Malaysia. After getting their confirmations just did we decide to purchase it in Malaysia. Nevertheless, to the depressing, the HP guarantee is truly bad and you will understand why in one minute.
Whenever we first had the shutdown problem in March, we delivered it to Bestbuy, that was the nearest horsepower certified company at Lincoln. They stated they'd deliver it to horsepower service-center, but really they delivered it to Bestbuy support center at Denver. We waited for around fourteen days to obtain it back. However it was delivered UNREPAIRED, having a declaration stating the notebook had 'various vocabulary' also it could not be set! We did not determine what they intended by 'various vocabulary', since we've just utilized English, and also have never altered any standard language environment! Therefore we requested Bestbuy at Lincoln again to deliver it. They stated if we insisted that it had been a equipment breakdown, they might do some analysis and deliver it for support again after they recognized the issue. A couple of days later they named and informed us the motherboard appeared to have problems whilst the notebook turn off alone, so that they were delivering it to Bestbuy service-center at Kentucky. We believed this time around it'd be set but once more it had been delivered UNREPAIRED using the following declaration:
"Vocabulary Signal is wrong. Device wasn't purchased within the Usa, consequently we cannot focus on this device. Delivering back device to client unrepaired."
That Is ridiculous. When there is language signal issue, Bestbuy must contact HP producer and attempted to complete anything! Furthermore, we think there should occur some individual within the U.S. Who are able to realize the vocabulary. What is worse, once they delivered the notebook back, they never followed-up at-all, but simply remaining issues back to the fingers. We truly could not think this type of large organization could act so irresponsibly. If horsepower (or Bestbuy) could not correct it, how are we designed to understand what to complete on it? Moreover, whenever we purchased this device, the horsepower Malaysia had established that it had been under global guarantee, otherwise we'dnot have purchased it within the first place. (This Is Actually The link that describes HP notebooks "global warranty": http://h10025. Www1. Hp.com/ewfrf/wc/g... Cname=bpr01266)
Since Bestbuy and horsepower were therefore reckless, we chose to contact horsepower to protest regarding the problem. We were resulted in a specialist who kept attempting to claim that it is application-associated issues and we'd difficulty to persuade him that it wasn't. The specialist simply seemed just like a complete computer moron who just requested individuals to recover the notebook program utilizing healing disks. Not able to resolve issues by telephone, we published emails towards the customer care. After many communication, they responded that the Situation Director was designated to look after our problems. Once the Situation Supervisor contacted us, nevertheless, we were informed that horsepower just provided one choice — that was to deliver the notebook back again to Malaysia for restoration. She described the cargo charge could be compensated entirely by horsepower. We recommended that since Oct, we'd not been by using this costly bit of garbage (which we settled about RM 5000, or USD $1400 for) for 4 weeks currently and would not wish to delay any more. However the event supervisor, who passes the title "Kandace Kamber", simply stated horsepower just provided that one and only choice and nothing else. We quit attempting to claim together with her, and examined the costs for notebook delivery to Malaysia. The cost range was somewhat costly, about USD 200. Hence we named to verify the amount could be repaid, but this time around Kandace Kamber said, horsepower can only just coated area of the charge giving people components of equivalent quantity. We questioned how might we make use of the components when the notebook wasn't functioning? But she dismissed the issue and mentioned this was all HP may do. Just like we were ready to deliver it nowadays, we named this Kandace Kamber again. Guess what happens, this time around she responded having a large "NO", stating horsepower won't result in anything more. We were furious and questioned why they transformed their brain, and he or she replied they simply changed the plan. She also requested us to direct all our concerns to horsepower Malaysia as evidently there's no link between horsepower U.S. And HP Malaysia. We were speechless.
We've been calling horsepower off and on for 4 weeks right now plus they simply rejected to provide us any aid. We're acutely discouraged with horsepower at this time and possibly we ought to simply fall the laptop off some 13 Th (or more) ground, and obtain additional notebook. But we'renot wealthy and $1400 is just a somewhat large add up to us... in the end, we may resort to delivering it back again to Malaysia utilizing our very own income. This isn't created to request any compassion which isn't about generating hate or something. You are able to differ around should you been their followers. We're performing minimal factor we are able to do to safeguard our privileges and also to reveal our encounters/classes with prospective patients. Should you doubt that there's any reality within this lengthy passing, do not wait to contact us @ hp. Dv2000. [email protected] (yes, the consideration is established for this function!), and we will possess the files, the guarantee linen, e-mails, etc prepared to demonstrate. Really, we're not by yourself in experiencing horsepower cons: lots of comparable instances have now been documented — whether the notebooks were purchased within the U.S. HP customer care is unquestionably the toughest one I Have ever seen.
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