I understand that BFG includes a great status for customer care, however it appears that their support is just utilized locally for people residents. BFG promises to possess 24/7 worldwide assistance because of its customers, but that isn't accurate.
I've called on the (low-toll-free) worldwide assistance quantity and also have waited for fifteen minutes waiting on-hold hearing a marketplace soundtrack and every two or three units an automatic speech comes over stating "your phone is essential... Please wait", something similar to that.
And So I quit the telephone phone, I thought perhaps they're useful high tech people, I sent them. I waited for 2 times without any reaction at all. Till I sent another e-mail worrying concerning the assistance and just how my unfavorable impact might lead to lots of damaging chat within the BFG worldwide assistance.
Somehow it appears my minute protest found an answer. They delivered me a Solution#: 20184458 identification, and somebody asked me for more information about my system specifications etc. I'd delivered him the overview of my program specifications before but he needed additional information, and so I delivered him a complete program statement produced with Everest home version with every recommendation to why my 7800GS AGP might be stuttering.
And today it has been two times I am awaiting an answer, and BFG is however not reacting.
Excellent, today I'm caught with my cards issue and that I am actually performing more study to resolve my issue myself, and that I do not assume any support from their website. But I'll be satisfied placing my very own findings and judgments on BFG assistance with no sensation of regret.
Cons:
1. BFG's international phone service is fake. Should you reside abroad America, do not get BFG cards. They create more revenue locally, why whenever they actually bother to aid offshore?
2. I've advised them precisely about the items I attempted to help make the card function, and since that time I've not gotten any reaction. While BFG understands they are coping with a experienced client they quit reacting, since they cannot afford at fault their very own card for no longer working correctly.
Pros:
1. I really donot enjoy BFGis worldwide assistance, but I've to provide credit due to their marketplace soundtrack when being on hold. It rocks!
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