10-3-06 3:20p I named horsepower (800-474-6836) and after many attempts receiving through about the annoying automatic solution support, I eventually achieved a person service broker. I stated, "I've an issue with my allinone, and that I wondered who I really could talk to about that paper jam." The individual questioned me to hold back and requested for my telephone number. 3 minutes he requested another issue. I waited moments more and gave him the clear answer. He questioned what type of item it had been, and that I told him. After many more moments, another issue was then requested by him. Many moments more, he requested was perhaps a printer or it a notebook.
Annoyed By today, I tersely responded that it had been an allinone printer. Many moments later he requested for my telephone number. I stated, "for That second-time, it's..." By this time I became really upset. I'd been about the telephone for him, mainly waiting for roughly fifteen minutes to consult me another issue. Then he questioned exactly what the issue was, as well as for the 3rd period he was told by me I had a need to talk to somebody concerning the problem to solve it certainly fast and had a document jam.
Then he explained that I'd three choices. Alternative 1 was to cover tech support team, choice 2 was to cover an update (new printer)... I reduce him down and clicked, "Easily told you after I first named that I'd a specialized support problem, exactly what the F* enables you to genuinely believe that I do want to spend more income to purchase a brand new printer?" I began to yell about how exactly I waited this time answering his questions patiently all, which I simply required an easy techsupport issue.
Then he started to claim with me, informing me that I really could possibly spend the cash or used to donot get something. I expected to get a boss, and my request was dismissed by him. He kept indicating easily went to keep in touch with him with this type of tone, he would hang-up on me. We contended for around 7 units, my request being ignored by him for a boss and shouting he would hang-up on me easily went to cuss at him, me speaking really obviously stating, "Set a boss about the telephone."
He explained he was not likely to provide me a boss, and so I stated he'd to place one on. He explained he did not and repeated he went to hang-up on me easily went to cuss at him. I eventually stated, "Then allow me place this really obviously which means you may understand! PUT-A-SUPER-VISOR-ON-THE-PHONE!" "Ethan", whilst the Indian guy stated his title to become, hung-up on me.
I called back, angry, demaning the broker who responded the telephone look for a manager immediately. Satia Eansas, as he wrote his title for me personally, stated that I'd to cover techsupport and apologized for that customer-service broker. I had been livid. I told him that I bought a fresh item which had a manufacturer problem that was recognized. I'd to combat when it ceased operating to come back it, and I obtained a restored design that did not work after spending more income for an update. I'd to deliver which item that is used back again to be delivered another applied item which likewise didn't function. I'd no printer although I waited for still another restored printer. I eventually obtained one which worked, and today these told me that I'd to pay for however more income for tech-support
As though it was not bad enough that I purchased a fresh item that was defective and got a used one in substitution for more income, after awaiting some time to obtain the best item delivered to me, today they needed more money from me despite the fact that I'd been already through so much hassel. I made through all my documents till I eventually discovered the organization quantity and hung-up on Satia.
After calling 877-917-4380 and obtaining Tag, I eventually discovered somebody prepared to assist me. About just how to clear the paper jam Mark answered my initial issue, today 1to1 1/2 hrs earlier. I discussed that I maynot obtain the back away of the printer and had a jam. He explained just how to take down it, because it was wedged firmly on which required a little of muscle. After I eventually got down the back, I observed a pencil was caught within the back. Evidently it slipped in after I did not recognize it and packed document. The jam removed and had no more issues with the printer. The issue just too TWO MOMENTS to resolve
I'm so really disappointed with horsepower due to their insufficient customer support, how they changed a fresh item having a used one, and just how they cost more income for anything once they did not possess a correct item within the first place. I've been taking a look at additional models, just like a Lexmark, to displace that one. I actually donot wish to cope with HP products anymore following this.
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Nichole
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