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Site: zales.com
Found 28 reviews / complaints
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Zales
Special orders

About the 9th of Dec I requested a band for my spouse from the Zales site. It had been a unique purchase band and stated that it might occupy to three-week to provide. About the 24th I obtained a mail having a 15% discount along with a concept they were sorry however it wouldn't ensure it is by ...

Zales
Poor quality

I purchased a diamond ring at Zales 5 minutes later the diamond fell out. Since then I have taken it to Zales to get repaired 4 times. I asked a Zales agent if I can upgrade the ring and invest more money into a better quality ring;I was told I could not do that. I recently had to take the ring to ...

Zales
Beware

My wife turned a new diamond ring into Zales to have it sized and three weeks later, we still have yet to see the ring. We fear it may be damaged beyond repair and their subcontract jeweller may be trying to cover his mistakes. We receive daily phone calls regarding delays in the shipping of the ...


Zales
Rip off

In February of 06 my fiancé bought me an engagement ring from zales in Layton Utah, within having the ring for less that 2 weeks the diamonds began to fall out! I’ve had them replaced several times and had to eventually take the ring to my personal jeweller. When I took the ring in to have it ...