Beware of standard and advanced services at Pep Boys! We brought in a diplomatic vehicle for standard air conditioning service and left with a damaged vehicle, a failed fuel pump, a ragged running engine, and several thousand dollars in expenses! When the vehicle was retrieved, it was decided to ...
I wanted to let you know of the past four disappointing experiences I have had with this particular Pep Boys location. I haven been a customer for over one year, ever since I moved back home and my father recommended this store. Approximately 6 weeks ago, (Sept. 6), I went in to have my car checked ...
I went toPep-boys, monrovia to take advantage of their 4 tires for the price of 3 after my son had telephoned them to check pricing, Iliked the price$120.99 each, and agreed to have an oil change done as well, when I finially paidtheinvoice they had added $132.80 to the total, which I was to find ...
Purchased 4 new tires under the "Buy 3 Get 1 Free" offer. Mailed in my information and received a card saying that my purchase was outside the promotion dates. I called and the representative said they had mistakenly entered it under the wrong code. First of all - nice try. Secondly - Pep ...
I can see why there are so many consumer complaints against pep boys. Their new system that upper management wants employees to use in service is based on quotas for the service writers at the desk. (Quotas should be illegal) So when employees refused the quota system they were terminated on some ...
I purchased 4 oil filters and 5 quarts of oil per the rebate form. These were the only item on my receipt, within the correct time frame. I circled these two items and filled in the form completely. And waited for my rebate for the over-priced items. Denied Rebate, they said items are not ...