I went toPep-boys, monrovia to take advantage of their 4 tires for the price of 3 after my son had telephoned them to check pricing, Iliked the price$120.99 each, and agreed to have an oil change done as well, when I finially paidtheinvoice they had added $132.80 to the total, which I was to find out was for tire insurance, install etc. At no time was I informed about these charges (until I complained), and no signs weredisplayed to inform me. My concerns; my son or I were never told about the additional installation package, there were no visible SIGNS stating this charge. No paperwork was given to us (until after the job was completed) stating the charges.
I told Alex and the manager that his assistant manager was not being Honest about telling me or myson on the telephone about the extra charges. This happened and I was over $130 out of pocket, to me it is not about the money, it's about honesty in advertising and other people who do not have the money available, being totally mislead and stretching themselves as they have no other option as the work has been done.
This is easily fixed with a sign large enough for customers to see and Pep-boy salespeople making it clear that they charge an additional fee for install etc.
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