On July 5, my daughter ordered a phone.By July 15, it had not been delivered, so we called Customer Service and learned that it hadn't even been shipped! This is unacceptable. We were told that it would be shipped immediately. Then, on July 20, still not having received the phone, we called ...
These people will FIND things to screw up on you! First they wouldnt honor the kickback promo to my roommate, who suggested the service. 2 mo. Later there was a promo for 6 mo. Of 10% additional minutes on your plan if you registered your credit/debit card online. So far I have recieved only 2 ...
I was deducted 40.00 dollars from my bank account, by virgin mobile and Im not even a custormer. I tried on three different occasions to reach customer service and each time they gave me the run arounds. And its very dissapointing.. ...
On 6/27, I have called Virgin Mobile USA at 1-888-322-1122. I recently received my "Replacement Phone". It will NOT make outgoing or incoming phone calls, text messages or data. I have tried telling the advisers this issue, and to have it fixed or replaced AGAIN. They would give me the ...
5/13 - I bought a phone from Virgin Mobile 5/16 - I received an email from VM stating that my phone was shipped overnight (Fed-Ex) 5/19 - I called customer service (888-322-1122) because phone had not arrived. I was assured that the phone was "in transit" and I would have it by 5/20 or ...
I'm hoping to support "Dave" who reported earlier this year about Virgin Mobile's Beyond Talk plans that seem to be aimed at kids and texting. I found his posting after I found the same problem with my child's phone: Virgin Mobile automatically puts on the phone a list of links to ...