Verizon DSL
Missed DSL repair appointments and hours on hold with tech support
My DSL service hadn't worked for months. I called tech support on Thursday, 11/29/07. After going through an hour-long series of tests over the phone, I was told that they had to send a dispatch team to my home to fix the line. I made an appointment for them to come on Saturday 12/1/07, between 8am ...