I started Internet and Cable (FiOS Internet and TV) with Verizon last month. There was a problem with their billing practice so I contacted them trying to get it resolved. After numerous phone calls (totalling more than 3 hours) with an average waiting time of more than 20 minutes each I gave up ...
From the initial phone order, the wait time for customer service is totally unacceptable. It took several calls and about 3 hours on HOLD to get the service initiated. Half the time I received the wrong information and would have to call back repeatedly. Each call was at least 30 minutes on hold. ...
I have had Verizon (or what ever their latest name change is) three times, yes three times. Each time has been a nightmare, here is my story. 1.1997: ISDN made its appearance into the world. Of course, we wanted to move beyond dial-up and so I got the ISDN modem.installed it and it worked right and ...
Verizon Fios CSR Angela misleads consumer into believing they will have a prorated phone service and 1 month free of FIOS TV and Internet service from the bundled service only to find out otherwise not true and have to spend hours trying to resolve problem with the billing department only to ...
Verizon customer service passed me around for one hour and fourty-five minutes and still would not cancel my dsl service. I was given 4 different phone numbers and was transfer to a different person 9 times. One representative hung up as soon as I asked for a cancellation of service. I ended up ...
On 6/13 a telephone pole rotted and fell on our garage roof. It put several holes in our roof then fell to the ground and snapped the wires in half and were stretched out across the road. We contacted verizon as soon as we noticed what happened. They sent a service man out and he said he was the ...