One of their customer service reps told me I could use a Verizon phone I wanted to purchase via eBay. I bought the phone. When I attempted to activate it, I couldn't do so. I went through multiple calls. Finally I was told to visit one of their local stores. When I went there, I was directed to a ...
I paid my cell bill $123.48 to Verizon Wireless and they said they did not receive it. The customer service wanted me fax my bank statement to show the money is paid. I did everything they want me to do. It is 4 months now, they did not do anything. In the statement, they still show that I owe them ...
I ordered Verizon 3 MPS DSL. The mailer said 1st 6 months free and second 21.95 with year contract for new customers. I have written 11 e-mails, visited local office, and been on phone 12 times. I got two bills for 74.56 each. This was a mistake. I mailed copy of flier to them. When you call they ...
On June 16th, I could not get onto my internet. When I called Verizon tech support, they couldn't see why I was unable to get on. I was told by a Verizon worker later that a code they saw at the office showed there was a problem and they would send someone the following week at no charge to me. ...
I recently signed up for the Verizon Fios internet and TV service. I made the mistake of providing them a credit card number at the time of placing the order. Verizon out of the blue charged me $198 and refuses to provide a paper bill. I have called them multiple times and each time they say the ...
Verizon Fios is nothing short of a nightmare! I had it only 3 months when my modem just fried. I was without internet for 3 days till they sent a new one. Then I realized the rep lied to me about the cost of the HD DVR saying it was the same monthly as the standard so I requested they switch them. ...