Verizon knows it has a monopoly in many areas they cover from wireless to internet and are very happy to capitilize on it. I live in an area that does not have any other provider and they take advantage of that situation whether it is cell phone covrage, internet or cable (luckily I have satellite ...
I called to accept Verizon's $74.95 a month deal on internet and cable. The salesperson talked me into adding phone for an additional $5 a month. When I received my bill the actual amount for service was $99. After hours on the phone with Verizon (mostly on hold) the issue was unresolved. The first ...
I will never recommend Verizon High-Speed DSL Internet to anyone. I have had this service for a year, and every day, sometimes 6-8 times within a 5-minute period, the Internet connection drops. Doesn't matter what the weather is like, either, so can't blame it on that. If someone answers the phone, ...
Several weeks ago I called trying to decrease my monthly bill - they had two separate long distance plans on my bill. I was told that since I had phone and internet, they could offer even bigger discount by bundling. Instead, received emails saying I had upgraded to high speed service, and they ...
Both companies owed me money. Verizon owed me $500 for a broken phone and att owed me $99 for an unpaid rebate. Both support teams love to use the phrase "it should show up on your next bill" and they close the ticket. Eventually got my money. Here's the result: ATT: 3 account support ...
Verizon FIOS representatives have consistantly lied to us regarding services they are capable of performing. Be advised they cannot do what they say they can and will lie to you to get the multi year contract signed. THEN IT WILL BE TOO LATE. We were told we would have the lower (local) channels on ...