I shipped a bicycle to Utah and upon arrival the suspension fork was broken in half. UPS must have laid the box on its side and piled tons of weight on it to get this kind of results. When it arrived in Utah my customer opened the box and discovered the broken item before even taking the bike out. ...
I have never had any problems with UPS until now. The second to last package delivered was partially opened, though none of the contents were missing. The most recent one had several holes and a few large rips in the packaging. Also, one of the items I had ordered was missing. I called UPS Customer ...
Went to UPS store to mail a package. The clerk gave me a shipping form to fill out and walked away. After waiting several minutes for her to return I asked another worker what had happened to her, why she hadn't returned. I was told that she was "busy" in the back. More minutes of ...
UPS delivery service has continued to get worse over the last several years. I speak here of not just MY service, but UPS's general corporate approach to service. Their philosophy is that the shipper pays the bill, so recipients can take a hike. The standard practice by drivers in my area is to ...
I was returning merchandise through a pre-paid UPS package. I went to a Staples shipping center. They took my package with my label and secured it properly by sealing it with the label and tape. The company I sent it to called and emailed me a few days later saying that the contents I sent wasn't ...
An item was shipped to me via UPS. I received a note on my door the first day they attempted to deliver it (I was at work and came home at 4:45pm). The note said that they would deliver it the next day between 2 and 5 pm. I took off from work and went home so that I could get the package. As soon ...