I ordered 16 items, worth $290 for a new and important work project. My mother paid for them as a Birthday gift, but listed my email as a contact point. A few days before I received my package I got a "refund conformation" for $51 email with no further info on what was refunded. I got the ...
This morning I added to the list of complaints filed against Sugarcraft with the Ohio Attorny General's office, Consumer Complaint division. All this over $16.80. I did send the string of emails between Joyce and me to show the AG office that this woman is notstable. It all started so well. I ...
My sister order a bunch of things from their website. She order from India and wanted to ship the order locally to me in Atlanta. Sugarcraft immediately charged the credit card but refused to ship the order even after my sister sent her tax card (equivalent of Social Security card)! After several ...
On May 21, I ordered a 19x14x6" cake box (and two other items) from Sugarcraft, Inc for a cake that I was to make for June 4. I received the order on May 26, but the boxes were 19x14x4" (two inches too short). I notified them via email within an hour of receiving the incorrect order. I ...
Fortunately for me, the rude customer service I received from this online company early on in my relationship with them drove me away as a customer before I experienced any of the dishonest practices described here by others. If you are considering doing business with this company, RUN! There are ...
This is a horrible company to deal with. Nothing is delivered on time, or what it is advertised to be. Out of 5 orders one was what it was advertised to be. I put in an order for an edible label for a wine bottle, I sent an actual photo -a jpg file - that I produced on Jan 30th, they kept saying it ...