On 7/3 I ordered parts online thru Sears Parts Direct, and marked the box to have the parts shipped to a P O Box. I received an automated e-mail stating the parts had shipped on 7/5 and included was a tracking number for UPS. I read UPS and knew something was wrong; UPS does not deliver to a P O ...
I sent an email to cancel order for parts. They kept beating around the bush trying to convince me not to cancel. I was initially told that the part was backordered for 14 days, when I replied that I wanted to still cancel, I was then told that it had shipped! They will not refund my money or ...
Beware! Once you place an order with Sears for appliance parts you cannot cancel it! They take your money and regardless of the reason you cannot cancel the order even seconds after you place it! For any reason, apparently even if your child or an unauthorized person placed the order, or you did it ...
Here is the email that I sent to Sears on April 30th: On April 6th I used your Click to Call service to contact Parts Direct. When I reached them I explained that I was switching a gas stove from LP to Natural Gas (NAT). I also explained that the stove was sold as a NAT stove and was converted to ...
Requested a power clutch ($266) for my Sears garden tractor on May 20, order# W487413. On April 27th I obtained a rather than the clutch. I named Sears on April 27 plus they stated that they'd deliver the right component. Named back about the 28th for that following range for that component plus ...
I purchased a range glass from searspartsdirect andorder the wrong color, so i reordered the part and was informed tha my account woul be credited for the full amount of the wrong part. I was only credited the shipping charge of 13.99 I was charged an over draft fee from the bank because of this ...