I contacted Sears Parts Direct on line to order a battery pack for a weed trimmer and check on a price. I chatted on line with a sales rep, who confirmed they had the battery I needed and it was a 2 pack for $59.99, I confirmed with her that it was a 2 pack for this price, she said all of their ...
Do Not Buy from Sears Parts Direct. The part may be more inexpensive but it will cost you in the end. I purchased a part for an appliance from the online store. The part was in stock according to the site and I elected to purchased 2 day expedited delivery at a charge of $22 because I needed the ...
I asked several times in several different ways on the chat if I was getting the entire oven door and was told that I was indeed getting it. The box arrived several days later containing only the front glass from the oven door. I spent an hour with customer service trying to get it rectified and ...
I ordered on 10/23 and pay on their website. A piece of vacuum which was in stock. The number of my order is C379386. The delivery date is scheduled for 11/03. For today 11/06 this order not had been given. I contact the service representative (1-800-252-1698) it informs me that my order be ...
On 7/3 I ordered parts online thru Sears Parts Direct, and marked the box to have the parts shipped to a P O Box. I received an automated e-mail stating the parts had shipped on 7/5 and included was a tracking number for UPS. I read UPS and knew something was wrong; UPS does not deliver to a P O ...
I sent an email to cancel order for parts. They kept beating around the bush trying to convince me not to cancel. I was initially told that the part was backordered for 14 days, when I replied that I wanted to still cancel, I was then told that it had shipped! They will not refund my money or ...