It has been probably the most annoying online knowledge actually! We put an order on December 2nd using the guarantee the item was in stock which it'd be delivered in 3-5 times. It's today December 22nd with no item. Make an effort to contact to see standing just leads to remaining about the point ...
I purchased a loft bed for my daughter. After putting it together (which took 3 full days itself), the first time we went to roll it into place the caster broke. 1 month later when the guest bed was used for the first time, the supports broke at the corner. I called the company to request ...
This is by far the most unprofessional company I have dealt with. I ordered a product from mercantila's sister company the home gym superstore 3 Jan 09. The caption specifically stated that the product would ship in one business day. After one week with no update on my shipping status on their ...
I ordered a bed, got a great deal on it. But the headache of getting anybody, and i mean anybody to help me understand why it's been three weeks and my status is still "not shipped" is absolutely unreal. Mercantila: This is the worse customer service I have ever had the displeasure of ...
I paid $460 for my futon 4.2008. The person who took my order told me to await further instructions via email. I gave my email, which was confirmed via read back, to the sales person. I never received further instructions via email as is required by Mercantila's own policies. I called back in ...
I ordered an exercise bike on dec 5 06. Kept calling mercantila to get shipping details. Kept getting same customer service person who always told me a new lie each day. "it will be there guarantee by Christmas, the shipper has shipped it and we await tracking, can't cancel or refund because ...