We have hughesnet because we live in rural area and our options are limited. We upgraded to a more expensive plan because the company claims the service will be much faster. They lied! My husband spent hours on the phone and was transferred to someone in India. This guy told my husband similiar ...
Hughesnet called me and asked me if I would like to upgrade my modem for faster downloads and uploads. Bare in mind I have three months to go on my current contract. When I said, "No thank you, " my online speed suddenly became slower and slower. Whereas I used to download at 86k I now ...
I signed up for the Professional Plan on Hughesnet. This is their most costly plan for home usage. Under this plan I am supposed to be able to have download usage up to 350 MB within any four hour consecutive time periods. If I go over that I violate their FAP (fair access policy) and they will ...
I started service with them when they were known as direcway. Their supposed high speed internet was not the greatest, but the only option I had. I questioned them about moving when I first signed up and they said they would take care of it no fee. 2 1/2 years later I told them I was selling my ...
I'm not going into the entire episode, much of the same that has already been written. Slow (or no) service often, non-english speaking tech support in India, refuse to make a service call on broken equipment that's still under warranty. Wish I would have researched it better before purchasing. If ...