In most the decades I Have actually handled specialized customer support, I'd need to state that horsepower may be the toughest! I purchased an OfficeJet J6480 in the HP site. I instantly had issues with it from day-one. The off switch doesnt function (you've to disconnect it!), the top loader does ...
The person with whom I spoke is named Catlin and would not give me his last name which to my mind is an amazing display of lack of open service. What did he think I would do with his last name. Note that some time ago there was another issue and the person in that department did not hesitate to ...
One year ago, I bought an HP IQ500 at a local Best Buy. At the time, HP had known about firmware issues with the hard drives on these computers but had decided to keep it private information. A week ago, my computer crashed. I can get it to turn on but it is unable to boot up. I contacted HP and ...
HP retailer circuit city was paid $2600 and sold us a laptop package that never worked. Multiple fixes kept burning out and the computer was a fire hazzard. HP finally received the complaint. They sent an airbill and light packaging. When they sent it back it now had a new problem - a cracked ...
I purchased a HP laptop on 1st May for 600 (around $1100) which I think was a large enough sum of money to merit a certain level of quality. Evidently not, as within a month the casing had started to chip (and the laptop had not moved off my desk, so I can barely comprehend how this even happened) ...
I ordered a HP pavillion dv7t notebook on december 1st. When it arrived, the screen did not work properly. It showed black colors in red and would not display colors properly. After 2 days on the phone and countless hours on hold, I was told all I could do is return it and then wait until they ...