I had to replace 2 12 cup carafes because of THE SAME issue, the handle broke off, I wrote to the company asking if I could be compensated for my loss, they told me there is a 45 day guarantee on the carafes and my time had passed, sorry! This is poor business!! ...
Some tips about what I DISLIKE about Gevalia... Their coffee sucks and for all those of you who appreciate their under-roasted, totally stagnant beans... Well, you then the same as poor coffee. But my present observation concerning the organization is the fact that I acquired an unwanted mail from ...
I signed up for the coffee maker and delivery service of their coffee. I could schedule out my deliveries and adjust the delivery as I saw fit. When I had not ordered coffee for a few months, they sent me one anyways. It was for $43.00, and had none of my selections. I called, wrote and kept trying ...
I initially placed a combo order for a coffee maker and ground coffee with Gevalia on 5/7 in the amount of $30.94; this shipment arrived several days later. After discovering that the coffee maker had a faulty power switch (it kept turning off), I contacted Gevalia for a return/refund, at which ...
Gevalia customer service is among the worst I have experienced in 30 years Dnt make mistake of signing up for auto ship program as they are careless, poorly managed and uncompasionate when it comes to remediation of issues they cause. No one you can speak with or receive emails from has the ...
In Feb., I called Gevalia and told them that the only person who drank coffee had broken his hip and was in the hospital so don't send me any more coffee. In Aug. Gevalia sent me a notice about the auto-delivery program. I immediately replied that my friend was now in a nursing home and to cancel ...