I have been a DirecTv customer since October. In March my TIVO DVR (which I was leasing) broke. I called them for a replacement. I was told that they didn't use the TIVO unit anymore and that they would send me their new replacement. I asked them what they wanted me to do with the broken unit and I ...
I've been a new customer for 1 month. Over that time, I have, not exaggeration, spoken with them 10 times. I've had the wrong parts installed, installation issues (broken outlets), products added that I did not sign up for, service cancelled, fraud check, unbundled service (I had bought through ...
Today I tried to end my Directv service, and they told me I am under contract. Roughly a year back, their DVR burned out, so I went to a store and bought a new one as a replacement. Now they claim I am leasing it and have another year left on a contract. I do not think so. I bought that DVR, and ...
I was looking for a better deal on satellite TV. DirecTV offered a good package and sent someone to install it. The following day I lost my job and needed to cancel. I phoned and spoke to a 'customer service specialist,' who told me I was well inside the 7 day cancellation window and that, as long ...
A couple of weeks ago I contacted Directv for satellite service, which I have never had with them before. Speaking with their agent, I was able to decide on the type of programming package I was getting. I provided my credit card after being advised of a $25.00 hold and a $99.00 charge for the ...
DirecTV is running a classic bait and switch. The sales people are purposely withholding vital information about the terms of their promotions, which substantially affects the amount of money you will end up paying. It is outright fraud and deceit. I even got 2 CSRs to admit this. They apologized ...