Brookstone has the worst customer service I've ever experienced. My wife bought me a jacket that had a battery-powered heating element in it for Christmas. It was too small, so we returned it asking for one size bigger.
For months, we heard nothing. Then today, we finally got a hold of them and they said that they threw the jacket away!
Why?
Because it had some animal hair on it. Of course, it's a black jacket and my dog is white, so it's entirely possible that there was a few animal hairs on it, but they said that it wasn't "like new" and according to their return policy, it caused us to "forfeit" our product. No phone call, no email, nothing. They didn't even bother to think about sending the offending article back to us - the rightful owners.
I don't believe that this is even legal, but they refuse to refund our money or send us another jacket.
It has to be the worst customer service I've ever experienced. Ever.
The product ws the ActiVHeat™ Heated Jacket
It is $179.95
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