We bought two airsoft guns online. One never worked at-all, and also the additional smashed inside a morning to be utilized. After I named AirSplat to go over this, they offered me the choice of sending the weapons back for restoration. At my own expense. These weapons are large! They declined to ...
I ordered an item for my grandson's birthday. The item came the week before his birthday, which would have been last week. It was not the item that he really wanted so I called to get a RMA# on it. On the invoice it does say if you are returning the item they must be called by the third day of ...
This has been a NIGHTMARE! At the end of June we ordered an Airsoft gun for my son's birthday. The original price was 129.99 I believe. The gun came just fine, however, after he used it once the gun stopped working and literally fell apart. I contacted Airsplat and went through their nightmare ...
I requested an M 5 Automatic airsoft weapon for my boy for his 11th birthday. Upon the 3rd use, the engine that feeds the pellets in to the weapon failed. I asked to get a return. They insisted that I make an effort to repair the weapon myself (?). This did not work. I wanted an RMA again. I had ...
We purchased a rifle and accessories from airsoft.com for my son who needed it for an upcoming event. When we initially placed the order we were told the customer service rep that we wanted it faster than normal ground shipping. He advised for $30. The order would ship out the next day with a 3-day ...
Well today is April 1 and it is my son's birthday and we feel like fools. My son, a month ago, when asked what he wanted for his birthday told us an airsoft gun and since he already has two - my wife and I felt he knew what he was doing. He gave me the website address of Airsplat.com and presented ...