We got 4 phones from Ntelos and three of them have been "switched" out at least 2 times and one of the three smartphones have been swapped 4 times. We still have the same issues with the phones and each time we call we get offered new phones IF we pay more than $160 to switch them. We ...
The salesperson, R. Dexter, told me and my spouse The coverage would be good in our area, and said we had 14 days to return the phone if it did not. Unfortunately I never could get service and returned the phone as the salesman explained. I have not received my money back to date. The customer ...
Initially, there were "roaming" charges on the bill every month. The roaming charges were incurred when I was in my living room. I disputed the charges with the local NTELS every single month. They filed a dispute for me everytime, to no avail. I have had to purchase new phones several ...
I had Ntelos for about a year and canceled in November due to graduating and moving to another city. I received a statement in the mail in February stating that I had a rebate check of $95 and I needed to call and request for where it should be sent. I called and told the guy in customer service ...
Today I was lied to left and right, and got a different story every time I spoke with someone. As a result I have ordered a phone from another provider, and will not be renewing my service with Ntelos. I called their customer service this morning to inquire about a replacement phone for my In ...
To start off I started using Ntelos this past spring. Not only have they drove me nuts harassing me, the are scandulous. I started with an unlimited plan with 2 phones my wife and I shared. For some reason I received roaming charges even when I was in my house here. Then to make matters even worse, ...