I had gone to the Natick, MA mall t-mobile kiosk to get my overdue free phone upgrade, I wanted a keyboard. I have been a loyal customer for years and planned on staying that way. Jason (Jay) helped me (or so I thought). He showed me the phone and said it would be free though I have to pay $62.67 ...
Bought a T-Mobile prepaid phone and submitted the documents for a rebate. They misprocessed it, so I had to resubmit. They kept denying the rebate, eventually "out of courtesy" giving me $30 airtime credit. I don't want airtime credit, and rejected this accommodation. Then got another ...
In early October I called to change my price plan. I was told by the agent on the phone that there would be no change to my contract. In November, when I paid my bill, I asked when my contract expired and was told that it would expire in November (the original contract ends in July). After multiple ...
I was overcharged in the 2nd month of use with t-mobile yet the first month was ok after I made them correct the bill and ever since they have over charged me and said they were not going to change the charges even though a rep. Told me they have had a lot of problems with the charges on their ...