I have experienced poor customer service, poor management involvement, and poor communications with ASG. On 7/10, I called ASG to schedule an appointment for repair/replacement of a security camera at a house where I am designated as the caretaker. The representative (Rep) was able to provide a ...
I would grade this company an F-minus. After being their customer for 8 years (started out as Guardian then morphed into ASG), and after enduring 4 price hikes during that time, we canceled last month. Their monthly payment had already been withdrawn from our checking account, but they refuse to ...
Do not use asg for your home security! They never mention before you sign the contract for 3 years that even if you move out of state before the 3 years is up and they don't provide service where you are moving you still have to pay! We were stupid and didn't read the contract, had to pay $300 when ...
When we bought our home four years ago we signed up with ASG Security for monthly alarm monitoring. Mind you, the alarm system was already in place so ASG didn't provide any free equipment up front that they needed to recoup via inflated monthly monitoring fees. Over the past four years our monthly ...
My wife and I purchased a house in Locust, NC. We were moving from MA and had not yet sold our old house. We decided to have the ASG security system that was installed by the previous owner tuned on. A friend of ours in NC signed the contract for us as presented by the installer. I spoke with the ...