Sears charged me a late fee of $39 because I paid my bill online on the due date 4/07 at 2.44pm. They claim that payments paid after 1pm will be credited the next day but fails to mention that they will charge a late fee even though the payment history shows paid on the due date. For payments made ...
I too can so relate to others about Sears no-customer service nightmare. It is utterly ridiculous the lack of concern I received from the 1-88-4-my-home number I was instructed to call. My husband called on June 7 and we were given an appt. For June 18th. The tech had an 8-4 window for the appt. ...
A Service Nightmare: Sears, Roebuck and Co. In August of my wife and I purchased a Kenmore side-by-side refrigerator/freezer for just over a thousand dollars. We were a little disappointed when in less than two years the electronic control board failed and had to be replaced. Of course it wasn't ...
This item (6 drawer dresser) was delivered last night, 3/22/04 @ 7:30 pm. The botto piece is broken in half, and the drawer is broken in the back. I was told today, 3/23 that a call tag will be issued to return this item but I would have to charge this item again in order to get a replacement sent ...
I purchased a computer ($3017) from Sears (Altamonte Springs) in 1996 with an extended 3 year "Sears" warranty. It was repaired 7 times prior to the warranty expiring. I had asked for a replacement after the 1st replacement died in service and was denied. They offered to sell me another ...
1999 I purchased a Sear's central air conditioning unit for $6600.00. Sears sub contracted it to a place who dented the unit bringing it in - set it up their own way - not the way we agreed and was curt & rude to us in our home. The unit never worked right - a couple times each season this unit ...