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Found 146 reviews / complaints
Page 23

Sears, Roebuck
Kenmore Dishwasher Motor Failed and Replacement Refused Without Warranty

In the last nine years my husband and I have purchased two Sears Kenmore Dishwashers. We bought an extended warranty for the first one and didn't have problems with the dishwasher until after the warranty expired. We no longer purchase extended warranties because it is expensive and we've never ...

Sears
Repair Service Call Quoted $55 but Charged $110

On February 2nd I called for a repairman for my refrigerator. I called Sears where we purchase our appliances. The repair department told me it would be $55.00 for a service call to give me an estimate for repair. They had also said the 55.00 is added into the price of the repair if I choose to ...

Sears Holdings Corporation
Treadmill Replacement Credit Promised Then Refused

I purchased a treadmill from Sears in Henderson, NV for approx $1,000 and purchased a 3 year in home warranty on this treadmill. In Aug. an interactive CD which controls the programs in the treadmill stopped working. The replacement part has been on back order ever since and was promised to be ...

Sears Home Center
Winter Pool Cover Order Delayed, Lost in System, Shipping Date Slipped

On 8/12 I ordered 24' winter pool cover from SearsHome Center.com. I was promised to get it in 14 business days. On August 31 I called to their customer service (manager Cindy Williams) and representative told that I'll receive it right after Labor Day. After the holiday I called to the same place. ...

Sears Roebuck & Company
Repair Appointment Lost Over Wrong Phone Number Recorded by Rep

Our Kenmore oven went out and I scheduled an in-house repair through Sears as my oven is still under warranty. The "customer service" rep that took the repair order said he updated my phone telephone number, which he did not. I was supposed to receive a call the night before to confirm ...

Sears
Leaking Refrigerator Needed Repeated Repairs; Technician Late for Saturday Visit

We bought a Kenmore refrigerator approximately 9 years ago. About a year or so ago it started leaking water. Water on the shelves, in the bins, and under the bins. We had more than a few service appointments where they come out and try a different fix each time and each time tell me that this will ...