Reserved service for Sears between 1-5 P.M. Tech calls at 4:20 to say he would be an hour. He shows up and, based solely on what I tell him, says 'it looks like it is the control board' for the oven. He didn't remove any panels and used only the same information I had given to Sears Online when I ...
One would think if I bought the Whirlpool washer this past January that they would carry the parts for it. Nope just left my house and won't be back until Friday afternoon with the part. ...
We waited 2 weeks for a service agent to come to the house to repair a Sears dryer which was under warranty. The service repair person ordered a part and after another week he returned to fix the dryer. It worked for one wash and then broke with the same problem. They scheduled a repair date for ...
Water softener tank leaking, called Sears, it is under warranty. GREAT! They send out a repair man who orders a new tank and sets up an appointment for 2 weeks and says the tank will be delivered to my home. Leave work early to meet the repair man who never shows up. Call the service center who ...
Today we were scheduled to have our washing machine repaired (still under warranty). We were called last night and this morning to remind us of the time. When nobody showed up, I called and they forgot to schedule us. The repair guy was very nice and said they just called him with our info and he ...
Dear Repairman ID #9939, We had a hot date scheduled for today between 4-7pm. When you didn't arrive by 7:00pm I worried, but decided to give you the benefit of the doubt... We all have long days. By 7:45 I got really worried - maybe something terrible happened? I decided I better call Sears who ...