I cancelled my service, and they had a hidden cancellation fee of more than $200.00. Also be aware that if you buy high definition equipment in a store, you are actually not buying it but leasing it. That means that even though you paid a high price for it in the store, you do not own it, and you ...
I have been a customer of DirecTV for many years. I have multiple receiver boxes used throughout my house, and as such I am familiar with the operation of the DirecTV DVR 15. Several months ago I started receiving programming that I did not request. Let me explain to those who do not have a digital ...
After an update to our R15-500 DVR unit on August 2, the unit started responding very slowly to channel changes and guide access. The unit became progressively worse, and would lock up or freeze and had to be reset to regain usage. After several days of this problem, we contacted DirecTV customer ...
I tried to order a Pay Per View and, of course, had problems once again! I always have problems with ordering Pay Per Views because Direct TV doesn't have an easy, easy-to-understand system for ordering them. They allow you to order a movie at 11:30pm, but when you try to view the movie, you can't, ...
Let me first preface this complaint with the fact that I have never experienced such horrible customer service in my entire life! I obtained DirecTV service on 10/1/05 and participated in the $100 DVR rebate offer. I signed up online, and the rebate appeared to be an automatically applied credit. I ...
We were contacted by Collect Tech Systems, a collection agency that Direct TV now uses. I was told that I owed them over 200.00 for terminating my services. I hung up on them and immediately contacted the customer service department and spoke with them. After telling the rep that this was ...