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Found 49 reviews / complaints
Page 7

Sears
Authorized Service Required for Microwave Part Despite Own Expertise

Sears: Stupid again! Labor charge rip-off I have a Kenmore microwave that is less than 5 years old. The magnatron has a 5 year warranty. The magnatron smoked (literally). I called Sears for a replacement magnatron. First they advised that if I worked on it it would void the warranty. I informed her ...

Sears
Technician Billed $270 for 15 Minute Repair With No Estimate

I recently had repair service from Sears that took about 10 to 15 minutes for the technician to change a start device on my refrigerator. He did not give me any estimate before he did the work. After finishing the work, he handed me a $270 bill. I think it is unfair. He should have told me much ...

Sears Roebuck & Co. Repair Services
Washer Control Panel Part Cost $417.62 After Warranty Ended

I purchased a Sears Kenmore Elite Calypso Wash Machine in June. It stopped working in December and it was out of warranty, so I called Sears for service. I had no problem scheduling the repair or with the two technicians who came to my home. The first technician diagnosed the problem and informed ...

Sears
Service Charged $150 for Under 20 Minutes Replacing $16 Part

Sears service charges are exorbitant. Sears service does not have an hourly rate. To replace a $16 part, Sears service charged $150 for less than 20 minutes work and Sears service makes no apologies for it. Be very careful when considering Sears service for repairs, better yet, see an independent ...

Sears
Technician Quoted $150 Labor to Install Two Oven Igniters

I called Sears to come and fix my Kenmore oven. The man came out informed me that it would be $300.00. I told him that I know how much the ignitors are because I have replaced them before. (I thought the problem might be elsewhere is why I even called them) The ignitors are $50.00 each. He said ...

Sears
Cabinet Refacing Sales Visit Used High Pressure Tactics and Competitor Bashing

I am fortunate in that I have not yet been ripped off save for time; by not giving into the salesperson in this matter and by doing some quick fact checking I've avoided what likely may have been a rip off of time and money. I am posting this warning so that others know what they may be getting ...