We fell behind on payments because of high interest rates and late taxes. I called and ask for help, I was told we could work on modication loan. I was told they would sent a package, package never arrive. After several calls I was finally told to mail the needed information, they gave me a list. I ...
My husband and I have had Option One approximately 4 years ago. We hit hard times in May and ended up with our home in foreclosure. Our foreclosure contract stated that we were to pay $2,000.00 by June 20 in order to keep our home. Our payment plan for the following 12 months were $1,168.74 due on ...
In November I was late with my mortgage, so I paid all three months in January which included November, December, January. I did not hear from them at all. The end of February I receive a certified letter by regular mail stating my home was up for foreclosure. When I called them I never could reach ...
Avoid this company! Our misfortune with Option One began in 1998. We had a new home built and our bank recommended Option One Mortgage as a preferred lender for us. This began a very expensive education in playing mortgage 'hard-ball'. We have had far too many problems with this company to list on ...
In August I called customer service and spoke to Rhonda and explained that the mortgage that they have was not the mortgage I signed. They had switched the paperwork and if they were to look at the whole package they would see it was forged and I had proof of who signed it. I was told that there ...
Option One Collections called me at work on January 2 to notify me my mortgage payment was due January 1st. This was my first payment with their company. I told them I had a 15 day grace period and that they would receive their payment within that time. This wasn't the answer they were hoping for ...