I placed an order online with this company. I received an order confirmation but never any shipping confirmation. As of today, one month later, I have not received the item. I emailed customer service twice and my emails were returned as undeliverable. I called twice and had to leave a message both ...
Ordered a Reed's Rocket Nutcracker @ 17.60 and shipping cost 8.36. Unable to contact company. My bank debited the total on 11/28. Have not rec'd item as of 12/16. There must be a way to stop this scam. ...
Ordered yarn that was hard to find. Didn't get yarn for about 2 weeks, emailed them. They said they were closed for Thanksgiving and they need to contact Red Heart. Have been in contact for about 4 rounds, they keep telling me they should expect shipment. Haven't received anything. Called and told ...
I place a order on 11/18 after 1 week and no item shipped I called and got a answering machine then I Left message and received no call back. After a few more days passed I sent a email that I was going to contact the better business bureau and then received email that it should ship in a week. As ...
I placed and order on Nov 22. On 11/26 $83.41 was removed from my bank account. After several attempts to reach a human by phone, I sent an e-mail to their customer service address and less than 30 seconds, I received a reply. However it's the same response everyone else has gotten: Good Afternoon, ...
I have also waited on an order since 11/16 that was immediately charged. Each of my email replies were that the order has not been processed yet. I have not tried to cancel yet, but will probably do so in the next day or so, and plan on contacting my credit card company if benfranklin.com is ...