After my initial online purchase at Ben Franklin.com was delayed for weeks and the website wasn't updating the status, I contacted the company via Email to find out the status. Kathy from Customer Service was helpful and assured me my order would be sent the following week. While two items were ...
No delivery by March 31, but credit card charged on date of order, March 9. They do not return inquiry telephone calls nor e-mails asking for information. ...
I placed 2 seperate orders between March 12 & March 13. I was lucky enough after 1 week that I actually got a live person on the phone (I don't think she knew I was on the phone to be honest by the surprise in her voice). She assured me that my order would be shipped in 3 or 4 days. Well here ...
Placed order on 2/19, bank card charged immediately. Shipping policy stated that the merchandise would be sent within 4 days; I never got a notification of any kind and the website with my order was never updated. I also never received merchandise; after leaving several voice mails and sending ...
Ordered through Benfranklin.com - recieved confirmation that my order was recieved. Never recieved notice of shipment. Called and emailed many times. Finally got a one sentence reponse email from Kathy saying that my item would be shipped as soon as they recieved it. Called and finally got Kathy on ...
I placed an order on 2/21 and after two weeks called to cancel the order as it had not been received. Someone did answer my call and confirmed the order would be a cancelled and I would receive the refund credit within a week. I have yet to receieve my refund and have called atleast 5 times and ...