Nothing delivered as promised! Pathetic install problems, poor sound quality, unreliable service, terrible and deceptive customer service, long hold times, misleading information, impossible to resolve disputes, "our supervisors don't take phone calls" policy, cancellation request issues ...
I signed up for the $24.99 plan - Unlimited local and long distance calls anywhere in the US, Canada, Puerto Rico and select European countries. They recently changed my account over my objections to a $99.99 plan because they are trying to tell me that I am a call center. It is our home number and ...
I moved my phone service to another company at the end of April 07 and the phone number was "ported" shortly after. Although I stoped using the Vonage service I continued to be billed for 5 months because I didn't "close my account." The Vonage representative proceeded to ...
From Margaret E. Crawford, Belleville MI I have been without phone and internet (I have dial up) service for 8 days because Vonage "owns" my phone number. I did what I thought was a "tentative" Vonage agreement because I was not sure I could get high speed, which they require. I ...
Requested vonage gear and taken care of 2 Day shipping on july 30. Nowadays may be the fifth of sept but still no shipping or notice. I've no home phone support. Was based on service with vonage. I'm truly ashamed. I believe I'll quit my agreement with this specific organization who exhibits no ...
I ordered the phone service and they over double billed by credit card. It took me three (3) days before they would cancel my service. There was no service usage and they billed by credit card again for a cancel service fee. The worst company that I have ever done business with. ...